Responsible for photo album claims from Buyer

Did you ever heard of a company indicating fault themselves even after the delivery? I’m sure not, but we cater all your claims even after the delivery.

Recently one of our client, CEANOTHE SAS of France ordered photo album book that contains space of 24 photos in it. Unfortunately, due to some technical fault, one page of the photo album book was missing in the whole order. The sticker pasted on the photo album book says it contains space for 24 photos but due to that missing page they were 20.

As we take our client and customers seriously and want to be honest with them we checked that issue on our own even after the shipment was delivered and they started selling it. When we figured out, we called them immediately and told them to stop selling the product.

As the problem was at our end, we admitted our mistake and re-manufactured a new batch on our cost and shipped back to the client.

Therefore, happy and satisfied customers are on our list and we have long-term reliable relationships with them.

Customer satisfaction and the long-term relation is our core competency and mission. We take all our customers seriously and follows business ethics while manufacturing photo albums. We keep in touch with our clients even after the delivery of final product to cater any quality or quantity claims.

It’s common in the market that when you import from China or any other country, companies don’t cater claims after the shipment and payment is done. But we do that even after the delivery, if the fault occurred at our end.

We cater claims in all type of manufacturing we do such as personalized photo albums, digital photo albums, wedding photo albums, leather photo albums and all type of photo frames and album books. Which you can import from China directly from us as we are one of the biggest Chinese photo book suppliers whom you can trust and rely even after the delivery. We assure quality products and excellent customer support throughout the manufacturing process.